Professional Zone

Helpline Supervisor- Perm

Responsible to:             Helpline Manager

Location:                        London

Salary:                           £25,520 to £29,575 per annum pro rate

Hours:                            35 hours per week

We are seeking a capable and committed individual to help deliver Coram Voice’s innovative Always Heard helpline service. This Department for Education funded service ensures that young people in, and on the edges of care who have been unable to access their local advocacy support are assisted to have their voices heard.

This role requires a children’s rights champion who has the skills, experience and values to work effectively with the full diversity of the children and young people needing our advice and advocacy – and to support Always Heard helpline volunteers do the same.

This is a great opportunity to take a leading part in a team which makes a real difference to the children and young people they work with. Working with your fellow Helpline Supervisors, the Helpline Manager and our Always Heard volunteers you will ensure that children and young people are listened to and are supported to speak out about the things that matter to them.

We want someone who enjoys working with children and young people, is a capable advice giver, and supportive supervisor. We want an individual who is committed to making a real contribution to this vital service and the wider work of Coram Voice.

Within the role there will be the opportunity, should the operation needs of the service require it, to act as a Safety Net advocate for children and young people experiencing barriers to their local advocacy support. This will involve providing one-to-one allocated advocacy for young people (via phone/email and other digital means).

Coram Voice particularly welcomes applications from care leavers or individuals with experience of being ‘looked after’ by the state. We are also actively encouraging applicants from Asian, African, Caribbean and other minority ethnic backgrounds to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and young people we help.

Closing Date: 9am, Monday 4th June 2018

Interviews:  Monday, 11th June 2018

One to One Interview: TBC

To find out more about the role and apply please download the forms below and submit to jobs@coram.org.uk. Please note that CVs are not accepted.

Application Form

Job Description

Person Specification

Information for Candidates

Equalities Statement

All posts are subjected to an Enhanced Disclosure and Barring Service check and successful candidates will not be able to work unsupervised with children or young people until the completion of this process.

Coram Voice - working towards quality through equality and the development of a diverse workforce.

We ask that recruitment agencies do not contact us in relation to this position.

We have chosen to recruit directly as this helps us to minimise our recruitment costs, ensuring that valuable funds are not diverted from the children and young people we help.