- will always treat you with respect and listen to you
- will treat you fairly and not discriminate against you due to age, gender, race, culture, religion, language, disability or sexual orientation
- will make sure our advocates are there for you. They will champion your rights and make sure you are listen to
- will only do or say the things that you want them to unless you or another child or young person is unsafe. See here to find out more
- will give you information about your rights and support you.
- will make sure you know how to get hold of your advocate and make it easy to do this.
- if what you have phoned us about is urgent we will always get back to you that day
- once you have spoken to an Advocate, if you need help from us our helpline Advocates will keep in regular contact with you and give you the support you need
- if you would like to meet with an Advocate we will give you one in 24 hours if you cannot get one from your local advocacy service.
- will explain to you about how we confidentiality and keeping you safe
If you are not happy with the support you got from us, please tell us how we can make things better.
We work to the National Standards for the Provision of Children’s Advocacy Services