An Advocate is there to help and support you and answer any questions you may have.
How Advocates support you
Advocates will support you by:
- Always treating you with respect and listening to you.
- Treating you fairly and not discriminating against you due to age, gender, race, culture, religion, language, disability or sexual orientation.
- Championing your rights and making sure you are listened to.
- Only do or say the things that you want them to, unless you or another child or young person is unsafe. (See here to find out more)
- Giving you information about your rights and support you.
How Coram Voice will support you
Alongside your Advocate, Coram Voice and the Always Heard Helpline will support you in the following ways:
- If what you have phoned us about is urgent we will always get back to you that day.
- If you would like to meet with an Advocate we will give you one in 24 hours if you cannot get one from your local advocacy service.
- Once you have spoken to an Advocate, our helpline Advocates will keep in regular contact with you and give you the support you need and any further help.
Further help can include:
- Explaining to you about confidentiality and keeping you safe.
- Making sure our advocates are there for you.
- Making sure you know how to get hold of your advocate and make it easy to do this.
Complaints and standards
If you are not happy with the support you got from us, please tell us how we can make things better.
We work to the National Standards for the Provision of Children’s Advocacy Services.