At Coram Voice we love to hear what you think about the support we give you, good or bad, please let us know.
All your answers will be kept confidential. No-one will see what you say except the managers at Coram Voice who will use your comments to help improve the service.
Your answers will not be shared with your Advocate.
If you are unhappy about your Advocate or any other person working in Coram Voice, you can make a complaint.
We will always listen and help you sort it out, because this is the best way of improving our services to children and young people.
We will try and sort out your complaint as quickly as we can.
How to make a complaint
You can make a complaint in writing or by telephone. You can talk any of staff about making a complaint by calling 0808 800 5792 or you can contact the Complaints Officer at 020 7833 5792 / firstname.lastname@example.org
Support for you in making a complaint?
You do not have to do the complaint all on your own.
You can have support making a complaint and we will give you an Advocate, if you want one.
If you are complaining about your Advocate we can offer you someone different to support you with your complaint. If you don’t want an Advocate from Coram Voice we are happy for you to have support or advocacy from somewhere else.