Professional Zone

Our Helpline

Our National Advocacy Helpline Always Heard is a vital service available to any child or young person who needs us. Children and young people, or others on their behalf, can call to access advice, information and direct advocacy support with problems they are facing. The helpline is staffed 9.30am to 6pm Monday to Friday, 10am to 4pm Saturday and we have an out of hours service at all other times.  Visit our Always Heard page to find out more.

As well as providing direct telephone advocacy support, the helpline can also take referrals for one-to-one community advocacy support. The helpline service is available to help children and young people navigate the system, challenge decisions, and ensure that their rights, wellbeing, wishes and feelings are prioritised.