Young People's Zone

Stage 1 complaint

Letter of complaint – Stage 1

To start to write your letter of complaint, please fill in your details and the details of the person you are sending your complaint to in the form below. To find the details of your local complaints manager, please click here.

Your details
Complaints Team
This is the person/organisation that will be receiving your complaint. If you don't know the name, you can leave it as "Complaints Manager".

Letter Preview

Dear Complaints Manager

Please accept this letter as my request for this complaint to be considered under section 26 of the 1989 Children Act.

Why you want to complain.

Outcomes you would like.

The Children’s Act says that you have to consider my wishes and feelings.  Please can you let me know that you received this complaint and the decisions you have made. 

As per the complaints procedure, please can I have a response within 10 working days.  If not, please can you let me know by (eg telephone, post, or email) if this will take longer. 

Please reply to me by (e.g. email, address phone No, request for a meeting).

Yours sincerely,
Your name

  • Tell them why you are unhappy
  • Tell them if you have tried to resolve the issue with your social worker
  • Tell them what your views, wishes and feelings are
  • Refer to relevant law and guidance to support your complaint, if you know of any
  • Refer also to local policy in your local authority, if you know of any
  • You may want to ask for an apology
  • What action would you like Children’s Services to take to help resolve your issue
  • You may want to ask for compensation under section 92 Local Government Act 2000 (this may be in relation to delays in the process, loss of financial benefits or distress and suffering in relation to a complaint about historic issues)