Dear Complaints Manager
Please accept this letter as my request for this complaint to be considered under section 26 of the 1989 Children Act.
This is an urgent matter as the decision I am complaining is against my wishes and feelings. I am requesting that this decision is frozen and a review be undertaken in accordance with paragraph 6.5.2 of Getting the Best from Complaints.
Getting the Best from Complaints says that “If the complaint is about a proposed change to a care plan, a placement or a service, the decision may need to be deferred (frozen) until the complaint is considered…… Decisions need to be made on a case-by-case basis, but there should generally be a presumption in favour of freezing, unless there is a good reason against it.”
Please can you let me know that you have received this complaint.
Please can you also let me know that you have decided to listen to my wishes and feelings like it says in Section 17 of the Children’s Act.
Please can you tell me as soon as possible so that I have enough time to decide what other action I can take if you decide not to freeze the placement move.
Please reply to me by (e.g. email, address phone No, request for a meeting).