Young People's Zone
The National Advocacy Safety Net and Advice Service for Children and Young People
Are you in care, leaving care or need help from Children's Services?
Would you like to know about your rights?
Not getting the support you need from your social worker?
Or do you just want some help or to be listened to?
If so, our Always Heard advocates are here to help. So just get in touch.
Contacting Always Heard
Freephone 0808 800 5792 to find out about your rights or to get support, or to be listened to
WhatsApp +44 (0)7758 670369 contact us using WhatsApp (add us to your contacts and send us a message free with WiFi)
Text 07758 670369 (send a text to this number and ask for someone to call you back, texts to this number cost 12p each, calls to this number cannot be answered)
Email send us an email message at email@example.com.
Online you can fill in our online form to send a message to the Always Heard team
Video call - coming soon, we’re preparing to launch a free confidential way for you to be able to request a video contact with a Helpline Advocate
Our opening times are Monday to Friday 9.30am–6pm and Saturday 10am–4pm.
If English is not your first language, you can ask the helpline to get an interpreter on the line.
We'll always try to help you straight away. If we can't, we'll get back to you as soon as we can and always within 24 hours.
Find your nearest advocate
If you want to contact your local advocacy service directly, click on our simple-to-use tool Find your advocate
If you can't get an advocate locally, or just need some advice get in touch on 0808 800 5792 and we'll help.
Speak up for yourself
Learn more about your rights and entitlements and how you can speak out for yourself. Use our online resources now:
What are my rights and entitlements? Learn about the support you should be getting from your social workers and others.
Am I a care leaver? Leaving Care made simple - your online guide to what support you can expect as you leave care.
Making a complaint? - Its good to speak out when things go wrong. You can use this information and our online complaints tool to raise concerns with Children's Services.
Remember our Always Heard advocates are here to help so get in touch if you want advice, or the help of an advocate.
The information you give us will be treated with the strictest confidence and will not be passed on to others without your agreement (unless you or someone else is in serious danger.) If we do need to pass on any information to other professionals and agencies, we will try to agree this with you first.
Our helpline standards
- We will work in line with the National Advocacy Standards
- All calls to our helpline service will be answered by a member of the Coram Voice team - callers will never have to leave messages on an answer machine or hear the engaged tone during the helpline opening hours
- An advocate will respond to all referrals from either children and young people or adults, within 1 working day / 24 hours (excluding weekends). We will always try to prioritise urgent issues
- Advocates will keep in regular contact with the children and young people we are supporting on the helpline
- Our confidentiality and safeguarding policies will be explained to all children and young people and discussed with all adults who are in contact with the helpline service in regards to any child or young person
- Coram Voice will always provide advice and support to children and young people. If a child or young person would like to meet with an advocate in the community, the helpline service will aim to appoint an advocate within 2 working days if Coram Voice is their local advocacy provider. Where Coram Voice is not the local advocacy provider we can signpost or refer children and young people to their advocacy service
-The service has an easy to use and accessible complaints procedure. We will explain this to all children, young people and adults accessing the service. If a young person wishes to make a complaint about their experience of the helpline they will be encouraged to do so. This will not affect their rights to continue to access advocacy support. The complaint will be taken seriously and investigated
- Advocates will always promote empowerment wherever possible from the beginning of the advocacy relationship with children and young people. Advocates will do this through telling young people about their rights and supporting young people to take opportunities to develop skills to self-advocate.
Always Heard is funded by the Department for Education
Coram Voice's Always Heard service is funded under the Department for Education's contract to provide an Advocacy Safety Net and Advice Service (England) for Children and Young People.
Always Heard is the only national service in England that can provide safety net advocacy support to children and young people who cannot access the local support they are entitled to.