What can I expect from my Advocate?

An Advocate is there to help and support you and answer any questions you may have. 

How Advocates support you

Advocates will support you by:

  • Always treating you with respect and listening to you.
  • Treating you fairly and not discriminating against you  due to age, gender, race, culture, religion, language, disability or sexual orientation.
  • Championing your rights and making sure you are listened to.
  • Only do or say the things that you want them to, unless you or another child or young person is unsafe. (See here to find out more)
  • Giving you information about your rights and support you.

How Coram Voice will support you 

Alongside your Advocate, Coram Voice and the Advocacy Helpline will support you in the following ways:

  • If what you have phoned us about is urgent we will always get back to you that day.
  • Helpline Advocate will give you information about your rights and options. They will let you know how to get the support of an Advocate from your local service.
  • If you would like to meet with an Advocate and your local service is provided by Coram Voice then we will allocate you case as soon as possible. 
  • If you would like to meet with an Advocate, and your local service is unable to help you, then we will offer you the support of an advocate. 
  • Your Advocate will work with you side by side to sort out any issues that you are worried about.
  • You can also contact our Helpline if you need any urgent information or advice and are not able to reach your Advocate. 

Further help can include:

  • Explaining to you about confidentiality and keeping you safe.
  • Making sure our advocates are there for you. 
  • Making sure you know how to get hold of your advocate and make it easy to do this.

Complaints and standards 

If you are not happy with the support you got from us, please tell us how we can make things better

We work to the National Standards for the Provision of Children’s Advocacy Services.